Available to start immediately Service Delivery Manager (f/m/d)

The Senior Service Delivery Manager is responsible for ensuring high customer satisfaction by managing incidents, events, and service levels. This role requires strong technical skills, effective communication, and the ability to coordinate with various departments to deliver top-quality service.

What makes this job special:​

• Communication Skills: Handle difficult customer situations with empathy and take the customer’s perspective. 
• Project Management & ITIL: Apply knowledge in project management and ITIL frameworks. 
• Solid understanding of Windows Server and Client systems as well as core network protocols (TCP/IP, DNS, DHCP).
• Proficient in writing SQL queries, understanding database models, and using SQL Management Studio.
• Good knowledge of HTTP protocols, status codes, and basic web server configuration.
• Strong communication skills for working with end users and familiarity with document management system principles and best practices.

Why this role is made for you:

• Decision Making: Make situational decisions by weighing risks and acting when in doubt. 
• Continuous Improvement: Demonstrate courage and willingness to explore new paths and continuously improve both professionally and personally. 
• Communication: Exhibit humanity, empathy, and openness in work and communication, including teamwork, authenticity, and customer orientation. 
• Passion and Contribution: Work passionately to make the best possible contribution, showing perseverance, assertiveness, and diligence. 
• Responsibility: Take responsibility for yourself and others, balancing sustainability and economic efficiency, with independence and conceptual skills. 

You are applying to our partner company d.velop Eastern Europe S.R.L. Your application will be processed by the responsible team there – of course, we’ll keep you updated promptly on the next steps!